Test that customer messages arrive
Test forms and contact channels to confirm messages reach the right person with all key details. Recheck when recipients, email or connected systems change.
Check information that affects decisions
Review services, prices, terms and contacts when the business changes. Focus first on information that could mislead a customer if wrong; every page need not change equally.
Know who manages systems and accounts
Name owners for updates and access management, and store access details appropriately. When staff move, review permissions and handover responsibilities.
Have a usable backup and recovery plan
Agree on what to back up, how often, where it is stored and who tests recovery. The plan depends on how often data changes and how critical the site is.
Keep renewals in one calendar
Record renewal dates for domains, hosting, email and licences, with payers and reminders. Check actual provider renewal prices when budgeting.
Separate routine care from improvements
Text updates and system checks differ from a new booking system or full redesign. Agree with your care team on tasks, response times and estimates for extra work.
A checklist to keep
- Test forms and message recipients
- Check services and contact details
- Review accounts and permissions
- Check backups and recovery plans
- Check renewals and recurring budgets
A service related to this guide
Website care